Skip to Content
Sustainability in the UAE

Warranty Claims

Submit a warranty request online and our team will guide you through the next steps.

Quick Enquiry

Tell us what you need and we will recommend the best options.

Hospitality Enquiry Trade Enquiry

General terms and conditions

We continually improve how we store, pack and deliver products. This includes smarter route planning, consolidated shipments where possible and improved handling to reduce waste.

1
Proof of purchase

Warranty requests must include valid proof of purchase. This helps confirm the purchase date and warranty eligibility.

2
What is covered

Manufacturer defects in materials and workmanship, subject to the brand warranty policy.

3
What is not covered

Normal wear and tear, accidental damage, misuse, improper care, unauthorized repairs, or modifications.

4
Warranty period

Warranty duration varies by brand and product.

5
Resolution options

Depending on the issue and brand policy: repair, replacement, or an alternative solution.

Get in touch with us now to get your first Igloo Cooler
Talk to sales Email sales

Need help?

The fastest way is to submit your warranty request through Support. If you have questions before submitting, contact us and we will help you.

Contact Us

Warranty FAQs

Quick answers to common Warranty questions.

Submit your warranty request on our Support page with proof of purchase and photos of the issue. Our team will review and contact you with next steps.

Warranty coverage varies by brand and product category, but typically covers defects in materials and workmanship under the manufacturer warranty terms.

We aim to review and respond within 3 to 5 business days after receiving a complete request. Some cases may take longer if additional information is required.

Warranty exclusions typically include normal wear and tear, accidental damage, misuse, unauthorized repairs, and product modifications. Refer to your product documentation for full terms.

Use the Support page to submit your request, or contact our team by email or phone for guidance.