Warranty Claims

Submit a warranty request online and our team will guide you through the next steps.

Submit a Warranty Request Email Support

Elite Horizon Warranty Claims Policy

We take pride in the quality and reliability of the products we represent. If you experience an issue with a product under warranty, please submit a request through our Support page so we can review it quickly and accurately.

How to submit a warranty claim

  1. Submit your request on Support:
    Use our Support page form to submit your warranty request: https://www.ehdxb.com/support
  2. Include the required details:
    • Proof of purchase (receipt or invoice).
    • Product details (model, item name, serial number if available).
    • Description of the issue (what happened and when).
    • Photos or videos clearly showing the issue (multiple angles help).
  3. We review and respond:
    • We aim to respond within 3 to 5 business days after receiving a complete request.
    • If approved, we will advise the next step, which may include repair, replacement, or another resolution per brand policy.

Warranty claim checklist

Required Details
Proof of purchase Receipt or invoice
Issue description Clear explanation of the fault
Photos or videos Clear visuals from multiple angles
Product details Model, item name, serial number if available
Go to Support Email sales@ehdxb.com Call +97143301043

General terms and conditions

  1. Proof of purchase
    • Warranty requests must include valid proof of purchase.
    • This helps confirm the purchase date and warranty eligibility.
  2. What is covered
    • Manufacturer defects in materials and workmanship, subject to the brand warranty policy.
  3. What is not covered
    • Normal wear and tear, accidental damage, misuse, improper care, unauthorized repairs, or modifications.
  4. Warranty period
    • Warranty duration varies by brand and product.
  5. Resolution options
    • Depending on the issue and brand policy: repair, replacement, or an alternative solution.

Common warranty scenarios

Scenario Coverage Typical resolution
Manufacturer defect Covered Repair, replacement, or alternative solution
Accidental damage Not covered Support can advise repair options
Wear and tear Not covered Maintenance guidance
Improper use Not covered Usage guidance and troubleshooting

Need help?

The fastest way is to submit your warranty request through Support. If you have questions before submitting, contact us and we will help you.

Submit via Support Email sales@ehdxb.com Call +97143301043